Digital Experience Partner

We're settle, a resident-focused housing association. Working in communities across Hertfordshire, Bedfordshire, Buckinghamshire, and South Cambridgeshire, we provide more than 23,000 residents in over 10,000 households with a place to call home. There is something special about working here. It's in the values that shape us and the people that make us - us! And it's in caring not only about the work we do, but also how we do it. We put residents first. We know that everyone is different, so we ensure that we provide a service that is as individual as each resident.

We are looking for a driven, proactive, and innovative Digital Experience Specialist to join our team at settle. This dynamic role will require you to use your passion for digital technology, your drive to deliver an excellent customer experience, and your thirst for knowledge to proactively seek and deliver digital solutions that will improve our services and processes. The ideal candidate will have a strong desire to learn and grow and will lead and promote a digital culture at settle.

Requirements

Outline of Key Responsibilities...

• Lead and develop the digital team
• Engage with settle residents and colleagues to understand digital requirements
• Engage with other businesses, including other Housing Associations, to understand the art of the possible
• Research digital solutions and articulate opportunities to enhance settle's services and processes
• Work closely with the IT and communications teams, to deliver high quality digital solutions and engaging content
• Shape our digital solutions to ensure a smooth and user-friendly customer journey and excellent customer experience
• Deliver a range of engaging and high-quality communications content for external and internal parties across different platforms.
• Champion a digital culture

We are looking for someone who has...

• experience in working effectively with multi-disciplinary teams and understanding how to contribute to all phases of the project delivery lifecycle to deliver successful digital solutions
• experience in identifying and successfully delivering technology solutions
• An understanding of customer journeys/personas and delivering solutions/communications that deliver an excellent customer experience
• ideally experience in writing engaging content for diverse audiences across a number of online platforms including the corporate website and intranet.
• demonstratable experience in content publishing, including knowledge of WCAG AA accessibility standards, Google Analytics, and data protection
• Have a good understanding of technical aspects of IT & digital technologies
• Experience in SEO (search engine optimisation) and CMS (content management system) preferably Wordpress

Benefits

In return, we are offering...

• An annual salary of up to £46,978 per annum
• Hybrid working role-dependant
• Flexible working
• Enhanced maternity, paternity and adoption leave
• Annual Leave - 27 days per year increasing by length of service (up to 32 days)
• Stakeholder pension scheme
• Life assurance
• Healthcare cash plan
• Local discounts
• Mental health support and counselling sessions

"At settle we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay."

Our Commitment 

Our culture at settle is inclusive and celebrates the differences in everyone. We are committed to creating an inclusive workforce, by reflecting and representing the diversity of today's society. We would like to encourage applicants from disadvantaged socio-economic backgrounds; disabled people, people who identify as members of the LGBTQ+ community and people from global majority communities.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we'll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required so you can fully participate in the recruitment process.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.