Dialler Manager

Job Title: Dialler Manager
Company: Evolution Money
Location: Manchester City Centre
Job Type: Full-time
Basic Salary: up to 40K, OTE £50K

About Us:
Evolution Money is a Certified B Corp with a social purpose. At Evolution Money, our mission is to redefine financial inclusion by providing bespoke lending solutions to UK homeowners. We are committed to empowering individuals and fostering long-term financial well-being. Through innovative and purpose-driven approaches, we aim to challenge traditional norms and create a pathway for those who might be overlooked by conventional financial institutions.

The Role:
As a Dialler Manager for Evolution Money you will play a pivotal role in managing staff and external relationships within digital aggregators. Your primary responsibility will be to ensure the efficient operation of our dialler system, optimising performance to maximise conversions and enhance customer experience.

Responsibilities:

Dialler Management

• Oversee the operation of our dialler system, ensuring its optimal functionality.
• Implement strategies to increase productivity and efficiency in outbound call campaigns.
• Monitor call queues and agent performance to identify areas for improvement.
• Regularly update and maintain dialler configurations to align with business objectives.

Staff Management

• Lead and manage a team of dialler agents (Mortgage Support Advisors), providing guidance, coaching, and performance feedback.
• Develop training programs to enhance the skills and knowledge of dialler agents.
• Conduct regular performance reviews and set targets to drive individual and team performance.
• Foster a positive and supportive work environment to encourage productivity and motivation.

External Relationship Management

• Build and maintain strong relationships with digital aggregators and third-party partners.
• Collaborate with external stakeholders to optimise lead generation and conversion processes.
• Stay updated on industry trends and competitor strategies within the digital aggregator space.

Data Analysis & Reporting

• Utilise data analytics tools to track and analyse dialler performance metrics.
• Generate regular reports on key performance indicators (KPIs) and campaign outcomes.
• Identify trends, patterns, and areas for improvement based on data insights.
• Make data-driven recommendations to enhance dialler performance and campaign effectiveness.

Qualifications (minimum):

• Proven experience in dialler management within the financial services industry, preferably in second charge mortgage lending.
• Strong understanding of digital aggregator platforms and lead generation processes.
• Excellent leadership and people management skills, with the ability to motivate and inspire teams.
• Exceptional communication and negotiation abilities, both verbal and written.
• Proficiency in data analysis and reporting, with experience using analytics tools.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Strong attention to detail and problem-solving skills.

Here’s what you’ll get back:

• Up to 25 days’ annual leave + Bank Holidays
• Your birthday off, every year!
• A healthcare cash plan
• A contributory pensions scheme, matched up to 5%
• Long Service Awards
• Cycle to work scheme
• Life Assurance

Company Culture:
Join us on our journey to redefine financial inclusivity. As we continue to evolve, so do the possibilities for those we serve. Our goal is not just to provide loans but to architect a future where financial empowerment is a reality for everyone. At Evolution Money, we value creativity, innovation, and a collaborative spirit. Our team is dedicated to delivering exceptional results and creating a positive impact in the financial services industry. We believe in fostering a work environment that encourages growth, learning, and teamwork.

We are committed to encouraging equality, diversity and inclusion and aim to create a working environment where every employee is respected.

We will provide fairness, and respect to all our prospective employees, and all hiring decisions are based on merit.

We aim to ensure that no job applicant is placed at a disadvantage by practices or requirements which disproportionately disadvantage protected groups, and which are not justified by the demands of the role.

Everyone is welcome at Evolution Money! We are proud in creating an inclusive and diverse culture in our Evo Team community. We want to ensure that you feel comfortable and can give your best throughout the recruitment process. We encourage applications from all backgrounds and communities, and we are more than happy to discuss any reasonable adjustments that you may require. Please get in touch with us at any stage of recruitment to discuss it.

If you need any support with completing this application, please contact us and we will be happy to assist.

As a part of the Disability Confident Scheme, we offer interview to anyone with disability who meets the minimum criteria for the role.

REF-214 111