Dialler Manager

My client is a disruptive Payments company who have recently been listed in the top 50 fintech start-ups by Beauhurst and are on track to be the 4th largest payment provider in the UK. They are entering an exciting and rapid phase of growth so this is a great opportunity to join an environment that fosters growth and innovation. They are looking to recruit an experienced Dialler Manager. You will be responsible for all communication platforms and involved in researching emerging customer engagement technologies.

Key skills and experience:

• 3+ years as a Dialler Manager
• Experienced working in a call centre environment
• Experienced in analysing large sets of data using SQL or SAS
• Hands-on experience and expertise in call centre technologies, Dialler, CMS and other applications.
• Experience managing multiple contact channels within a call centre setting.
• Solid grasp of scorecard modelling processes, with the ability to assess scorecard performance.
• Demonstrated experience in effecting change through senior stakeholder management.

Please contact Trudi Dixon @ CRS for more information