Desktop Support Engineer

EUC Desktop Engineer
Aylesbury (Mon-Fri onsite)
£20.74 per hour (umbrella)

Responsible for providing proximity based support for the end user computing estate. A motivated and dynamic individual is required to join a progressive team supporting the organisation.

RESPONSIBILITIES

•             Drive high levels of customer service and satisfaction

•             Manage Incidents and Service Requests assigned via the Service Desk toolset, ensuring SLA and KPI compliance

•             Provide effective Problem management through trend analysis and investigation

•             Provide remote and hands-on support for all end user computing software and devices employed by the Trust

•             Ensure excellent verbal and written communications are applied at all times

•             Build, install, troubleshoot and repair software and hardware issues related to desktop/laptop and mobile devices

•             Provide technical support for the Trust’s healthcare applications

•             Ensure appropriate and up-to-date documentation is maintained at all times

•             Adhere to the Trust’s internal processes and procedures

•             Flexibility to travel and move equipment between the Trust’s sites

•             Complete desk and equipment moves

•             Assist colleagues and drive positive team work

•             Assist and mentor Service Desk colleagues

•             Identify areas of improvement

•             Act as resource for Projects when required