Desktop Services Analyst

Posted 6 April by Vision Express Easy Apply Featured

At Vision Express we’re passionate about what we do and customer satisfaction is at the top of our agenda. From our stores to our support centre....everyone has a key part to play.

Based in Ruddington, Nottingham we're looking for a dedicated Desktop Services Analyst to join our IT Team. You’ll provide a high level of IT based support to the users at our Store Support Centre and Retail Tech Centre. The department works on a shift pattern covering the hours between 8:30am and 6:00pm, Monday to Friday.

Key Aspects of the role include:

• Provide first line support with regard to software and hardware issues including advice, problem diagnosis and resolution.
• 2nd line support for our store support and services team.
• Investigation into new software/hardware
• Installation & Troubleshooting of Microsoft Office 365.
• Landesk Service Desk administration & custimisation.
• Investigation/recommendation/testing/installation of new applications.
• Ongoing support and maintenance of applications used by Vision Express.
• Support to stores of in-house applications including installation and fault finding.
• SAP basic administration (new accounts/authorisation etc.)
• Printing issues
• Documentation of procedures
• Review current systems and propose new solutions with regard to future system/application requirements.
• Project Management - assigning resources and ensuring that timescales/deadlines are kept to.
• Liaising with 3rd parties in relation to the implentation/support/maintenance of Vision Express hardware/software.Job Requirements:You’ll need to:

• Be customer service orientated with the ability to confidently communicate with customers at all levels.
• Demonstrate a good understanding of MS Office and Windows operating systems.
• Have a good working knowledge of IT systems preferably with some exposure to IP networking
• Work effectively within a team with minimal supervision and using own initiative.
• Have previous Helpdesk experience, hardware fault diagnosis and mobile computing would be advantageous but not essential.
• Have the ability to prioritise your workload according to the severity of issues and their impact on the business.

This role will initially involve a steep learning curve as you become accustomed to Vision Express systems and procedures; however the current IT team will assist and provide training where required.

Required skills

  • Computing
  • 2nd Line

Reference: 34522840

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