Desktop Claims Adjuster

A Major Loss Adjusters are now seeking an experienced Desk-Top Claims Adjuster to join their expanding Property Division where you will work closely with the Field Adjusters managing a variety of Property Claims in complexity and value through to settlement.

• This role is remote working on a desk-top basis offering excellent remote team support.
• Training and support will also be provided for those looking for the next step in the career working towards being a fully qualified Field Adjuster.

Key aspects of the role:

• Manage your own caseload of Domestic and Commercial Property Claims through to settlement
• Interpret and apply policy cover, terms and conditions as appropriate
• Use your knowledge of Building structures including foundations, walls, the nature of building materials and material pathology such as freeze-thaw cycle, moisture gradients, rising damp etc.
• Correctly diagnose defects and identify the most appropriate remedial action
• Deal with all insurable perils and understand policy wordings and the principles of building repair and maintenance
• Utilise knowledge of contractors all risks, business interruption and SME claims settlement
• Handle all aspects of contents claims handling
• Carry out processes and procedures following fire and flood and similar related incidents
• Proactively direct an investigation appropriate to the circumstances
• Make judgements and tailor existing practice to settle complex cases
• Provide in-depth and expert advice to customers, clients and other loss adjusters
• Undertake investigative interviews on allocated cases
• Obtain witness statements
• Negotiate settlements

About you:

• Insurance Claims experience (Property) cradle to grave
• The ability to work under pressure in a fast paced and changing environment
• A good understanding of buildings structures including foundations, the nature of building materials and contents claims
• Flexible approach and adaptable to changing priorities
• ACII and ACILA preferred or a keenness to study towards

Salary & Benefits:

• very competitive annual basic salary
• 25 days holiday plus bank holidays,
• Pension
• life assurance
• travel loans
• access to training and professional qualifications
• corporate and social events and well-being services