Deskside Support Engineer

Intelligent Resource is working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets. We have a contract opportunity for Deskside Support Engineer - Folkestone, CT20 2TF.

Job Title: Deskside Support Engineer

Location: Folkstone - Castle Hill Avenue, Folkestone, CT20 2TF

Duration: 3-6 months with potential to go perm

Getronics is a global leader in technology solutions with a team of over 4,000 colleagues in 22 centers, providing comprehensive end-to-end services across the globe. Our mission is to deliver and continually evolve reliable IT services and solutions to empower organizations to maximize their business potential.

We have an exciting opportunity for a Deskside Support Engineer to join our team in Folkstone!

What to expect:

Working as the IT Deskside Support Engineer you will be responsible in enabling our internal customer's to effectively use technology, by performing local workplace support activities to a proficient level.

After working in this role for some time, you will have a strong technical appreciation of the Clients core desktop operating system, applications, and services, supporting that normal operational service is returned as quickly as possible or new technology is delivered, within internally agreed business service levels.

• Act as an ambassador for IT by achieving the right balance between customer satisfaction and efficiency.
• Create value by enabling internal customers in their daily work, owning incidents and IT requests, resolving, and communicating on a timely basis.
• Assist with customer friendly, clear communication and timely feedback to the originator of outstanding Incidents or Requests.
• Manage escalations of customer issues, working closely with other services teams as required.
• Demonstrate the ability to monitor and prioritise workloads.
• Ability to overcome obstacles to achieve their goals and objectives working both independently and as part of a team.
• Ability to provide support to the customer both on site and remote (through remote access tools and verbal / written communication).
• Ability to provide Smart hands support (example: mounting / unmounting network or server hardware, network patching, etc.)

What we expect from you:

• Strong customer focused, ensuring the delivery of exceptional service and superior value.
• Previous hands-on experience working within an IT Customer Service environment providing proficient break/fix support in relation to the following technologies:
• Extensive desktop support skills with Windows 7 & 10 Operating Systems, Microsoft Office suite, Lenovo hardware and HP printer models.
• Provisioning and supporting desktop hardware, including PC's, Notebooks, Monitors, Printers, multifunctional media devices and other related hardware accessories.
• Application Support - Office 2010, and / or iPass VPN (an advantage)
• Mobile Device Support - iOS (iPhone/iPad) email services.
• Previous working experience using best practice IT Service Management tool sets in relation to effectively handle Customer's Tickets.
• ITIL knowledge specifically in relation to IT Service Operations (Incident, Problem, Request Management, and Asset Management) and adherence to other ITIL Service Management Processes.
• Experience of cross-functional working and cultural sensitivity.

If you think you have 75% or even 90% of what we are looking for and know you are capable of the responsibilities and duties at hand, we encourage you to apply! Not all applicants require 100% of what we expect. This will prove you are willing to develop, learn and grow professionally and personally.

Intelligent Resource Limited acts as both an employment business and as an employment agency.

Please Note: Shortlisted candidates will be contacted via Call/Email.

Apply now to know more.

Intelligent Resource is committed to barrier-free and inclusive recruitment. We are a Disability Confident recruiter, and a RIDI 100 and Business Disability Forum partner organization.

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