Deputy House Manager

Job Description

Department: Front and Back of House

Responsibleto: House Manager

Hours of work: 10am - 4pm

Flexibility is essential and some weekend work will be required. throughouttheyear

Purposeof the job

Support the House Manager in the day to day running of an aparthotel building in Manchester City Centre. You will support the House Manager in ensuring there is a consistent, coordinated and appropriate approach to meeting individual guest and fellow team member needs. You will assume delegated responsibility for the property operation and guest servicing in the absence of the House Manager.

Key duties and tasks:

Every working day (60% of the role)

Back-of House

• Planning ahead by Receiving or preparing thr cleaning roster for 24hours ahead
• Place Rubbish Bins out for daily collection
• Strip the bedding and rubbish removal from the scheduled check-outs
• Match bedding for the scheduled check-ins and deliver into the units ahead of the cleaners
• Prepare the laundry bins for delivery/ collection
• Collectingrecyclingbins,transfercontentstotheappropriatewastecollectionareas,andreturnbins.
• Promptly report any defects or problems arising in all areas.
• Replenishing guest supplies, housekeeping supplies and other inventory as required.
• Check apartment inventory on check-out to replenish for next-check-in

Front-of House

• Greeting guest arrivals (in the absence of the House Manager)
• Handling escalated on-property requests and complaints delegated by the remote helpdesk
• Encode and Issue back-up keycards
• Manage the luggage store
• Handling adhoc guest requirements after check-in, during their stay and at departure.

Occasional (30% of the role)

• Greeting and marshalling contractors in and out of the building
• Maintaingeneralsafetyandtidinessofthestoragearea.
• Checkandstoreincomingdeliveriesofgeneralitemsfromsuppliers.
• Undertake general maintenance tasks.

Miscellaneous (10% of the role)

• Performing other related duties as required, in order to ensure the provision of an effective and efficient service across the aparthotel at all times.

The above is not an exhaustive list of duties.

This job description maybe subject to change,following consultation between the post holderand their line manager. The post holder may be asked to take on different tasks as required, and all employees are expected to work collaboratively to support the overall work of the aparthotel