Defence Sector Service Engineer

We are searching for an experienced Defence Sector Service Engineer who is passionate about what they do and making a difference to people's lives with the work we do in Security Solutions. We take pride in having a great team of people who support each other, share knowledge and it is important to us that you enjoy coming to work and feel part of this team. You will be joining a world leader in Security, a company that is growing and will support you as you grow with us.

YOUR ROLE…

As a Service Engineer you will undertake the servicing and maintenance for our clients.You will take ownership of a problem and have the ability to identify and rectify problems before they occur. Taking pride in your work, you will deliver the best service to our clients and exceed their expectations whenever possible.

KEY PRODUCT AREAS:

Access Control | Intrusion Protection | Video Surveillance |

• Attend and resolve daily service calls plus maintenance visits where required
• You will accountable for your vehicle and its stock once issued. It is your responsibility to ensure they are adequately maintained with any issues being escalated once identified
• Flexible working hours will be periodically required to meet client demand
• Ideally located approximately 30 minutes travel into your working area
• Perform Call Out Duty in accordance with published rota
• Carry out minor day-work tasks as required. Aid Installation technicians when required and assist other Service department personnel during their absence in order to achieve Company targets and objectives.
• Clean driving license

EXPERIENCE REQUIRED:

• Experience working in a defence environment
• SC Clearance and experience working in a high Security Environment essential
• CEM Access control experience at enterprise level essential
• Mile Stone experience at enterprise level essential
• Must be able to obtain National Security Clearance
• 5 years check able history in the UK

PERSON SPECIFICATION:

• Solid experience within the security industry
• Strong knowledge of the Security Systems industry and it's standards is essential
• Knowledge in Fire is ideal, but training can be provided
• Proven field service technical experience
• Proactive response to all situations; lone working and problem-solving ability.
• Proven track record of delivering excellent customer service
• Ability to identify & refer potential sales leads (paid commission available)
• Good communications skills
• Good time management and planning skills