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Debt Recovery Liaison Analyst
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Debt Recovery Liaison Analyst

Posted 21 November 2023 by Residential Management Group Ltd
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Salary icon £22,000 - £24,000 per annum
Location icon Hoddesdon , Hertfordshire

Due to an internal move, one of the UK’s largest Residential Property Management companies, RMG, has an exciting opportunity for a Debt Recovery Analyst based in Hoddesdon (EN11 0DR).

Our Debt Recovery Analyst role, is a permanent full time office based opportunity, working Monday to Friday

What are some of the benefits we have to offer?

  • A competitive salary of £22,000 - £24,000 (dependent on experience)
  • A great work/life balance working Monday to Friday
  • 25 days holiday! plus Bank Holidays! plus Your Birthday off if it falls on a working day!
  • Comprehensive induction and ongoing developmental training – this is more than a 'job' - you can truly enjoy a solid and varied career at RMG
  • Free on-site parking
  • Free fruit
  • Free summer time ice creams
  • Free cakes every last Tuesday of the month
  • Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services
  • Free Eye Tests
  • Access to extensive Groupwide benefits
  • The opportunity to join a friendly and supportive team!

The Debt Recovery Analyst supports the Debt Recovery Team Leader in providing efficient services to the Back Office and Property managers.

What are some of the things our Debt Recovery Analyst will be doing?

  • Control and manage the relationship with Property Managers.
  • Plan, organise and schedule quarterly meetings with Property Managers to include a review of all debt on hold.
  • Ensure all operational problems are rapidly analysed and resolved so there is minimum business impact.
  • Reporting to include identifying trends, potential problems and opportunities and propose and implement ways in which performance can be improved.
  • Contribute as required to the definition of targets, standards and service levels to ensure these meet the needs both of RMG and the customer.
  • Participate as required in the development, maintenance of procedures, systems and processes to support effective delivery of operational activities and manage the effective implementation of and changes and development into the work of the team.
  • Resolve customer queries and issues escalated from the Property Managers further escalating significant problems as appropriate and identifying and highlighting trends/emerging issues to enable their early resolution and to report findings.
  • Liaise with and respond to queries and issues escalated from external Debt Collect solicitors further escalating significant problems as appropriate and identifying and highlighting trends/emerging issues to enable their early resolution and to report findings
  • Provide support as required to other teams and team managers to support the effective functioning of the business unit.

We've all got our day job to do, but you'll also have the opportunity to get involved in Debt Recovery projects to make a positive difference to the team #onetouchprocessing

What skills and experience will help you to be a successful Debt Recovery Analyst?

  • Previous experience within a Credit Control or Debt Recovery role
  • Experience and enjoyment of working within a fast paced environment
  • Demonstrable experience of working to SLA's and to set timeframes
  • Ability to build collaborative working relationships
  • Strong analytical skills, with a solid attention to detail
  • Advanced level Excel Skills, with the ability to use data to inform decision making
  • You'll be super organised and a confident problem solver
  • Great communicate skills, both written and verbal, with previous office admin experience
  • You’ll be confident using Microsoft (Outlook, Excel) to intermediate-advanced level; and the ability to pick up new systems quickly is key!

This role would suit someone who is flexible and resilient and able to react and adapt to the needs of the business.

If you're someone who likes to dig into the detail and use data to inform and professionally challenge internal customers, then this could be the role for you!

Who wouldn’t want to work for a company who invests in them as individuals? RMG will not only support you doing your role within the Debt Recovery Team, (be that specific training courses or supporting you just doing the day job), but they will also invest in the “future you” and your career development! So, if you have future career aspirations, RMG might just be able to support you achieve these too!

Who are RMG? RMG is one of the largest and most respected property management companies in the country, with more than 100 years of successful property management experience. Our property portfolio spans over 127,000 households across the UK.

RMG embraces diversity and equal opportunity in the workplace.

Reference: 51663625

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