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Debt Recovery Call Centre Agent

Debt Recovery Call Centre Agent

Posted 27 March by Phillips & Cohen
Ended
£25,000 - £29,000 per annum
Manchester , Lancashire
Permanent, full-time
View all jobs
Salary: £25,000 - £29,000pa
Contract type: Permanent
Hours: 37.5 hours per week
Location: UK Office: Phillips & Cohen Associates (UK), Ltd, 5 Exchange Quay, 9th Floor, Manchester, M5 3EF
  • Great range of programmes and benefits to help our colleagues and their families stay healthy and happy 
  • Hybrid working options available once you have reached competency
  • Enormous opportunities available via our Global Career Path development scheme
  • A prestigious Manchester location with a friendly and supportive culture
  • Free on-site parking, bike storage and shower facilities and a tram stop just by us

This is an exciting opportunity to join the world’s market leader in our contact centre. We have excellent development opportunities in our growing team. Hybrid working pattern allow colleagues to work from office and home for part of the week once core competencies are achieved. 

We have great benefit schemes including Cycle to Work, Electric Car Salary Sacrifice, Childcare Vouchers, Dental and Health Cash Plans, Company Pension Plan, Life Assurance and Colleague Assistance Program. We offer a discounted voucher scheme for over 100 companies, including Tesco, Halfords, Argos, Boots, M&S, Ernest Jones, Currys, Primark and many more.

We work in the highly specialised area of probate debt recovery in a customer and client advisory capacity. We call this role ‘Estate Care Specialist’ and we are looking for 8-10 people to join us in our call centre starting on 29th April 2024. The roles are permanent and full training will be given.
Our compassionate and compliant approach is award-winning, and there’s a reason for that. As probate partners of financial institutions, we understand that only we can make the business a success. This is why we like to make sure that our customers are looked after every step of the way. 

The Company is committed to giving the highest standards of customer service and we achieve this through the on-going development of our colleagues. This is reflected in various awards we have received including Investors in People, Treating Customers Fairly, ICM DCA of the year and the Customer Service Excellence award.

Working Pattern – 37.5 hours per week based on a shift rota

Our normal working hours are:

Monday – Thursday (Alternating 8am-4pm and 12pm-8pm)
Friday (Alternating 8am-3.30pm and 10am-5.30pm)
Saturday (9am-1pm – working one in four Saturdays)

We look after the personal information you provide to us, if you would like to know more about how we use your data you can read our ‘Privacy Notice & Cifas Fair Processing Notice for Candidates’ which is available at the Phillips-Cohen UK website.

You may have experience in the following: Debt Recovery Specialist, Collections Agent, Financial Recovery Agent, Probate Debt Recovery Specialist, Estate Care Specialist, Customer Care Advisor, Debt Resolution Specialist, Financial Recovery Consultant, Probate Recovery Agent, etc.

REF-212 783

Reference: 52384053

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