Database Officer

Our client is looking for a Database Specialist

Client Details

A client in the educational sector

Description

• Undertaking, reviewing, and streamlining where appropriate departmental process re. data cleaning within our CRM
• Analyse alumni and donor data within our CRM Raiser's Edge and present actionable insight to colleagues specifically around e-marketing activity
• Support the delivery of mass email campaigns by designing email, segmenting lists and monitoring unsubscribes and responses whilst communicating to our alumni and stakeholders.
• Support DAO's research function by creating biographical briefings for colleagues, conduct basic due diligence as part of our ethical gift acceptance process and rate prospective donors on their philanthropic interests and capacity to give.
• Scope and create reporting to support effective stewardship and decision making
• Support the financial administration around processing donations
• Maintain our website pages and update content using university CMS
• Gatekeep the quantity of communications being sent to alumni using communication schedules, audience breakdowns and quality checks.
• Create surveys and update alumni records with contact and preference data from multiple sources.
• Maintain high quality database records for graduates to enable Graduate Outcomes returns and ensure good data quality for our alumni programme.

Profile

- Literacy and numeracy skills equivalent to SCQF Level 5 (Standard Grade Intermediate/Credit or similar.

- Experience in the use of Microsoft Word, Outlook, Excel and experience of working with database systems.

- Effective oral and written communication skills: in person, over the telephone, in written and electronic correspondence.

- Ability to communicate appropriately and establish a working relationship with a range of people from a variety of backgrounds.

- Ability to work effectively in a team.

- Demonstrable provision of excellent customer service.

- Able to exercise initiative and responsibility, and to use own judgement in solving problems.

- Reliable, methodical, and well organised and to be able to work under own initiative.

- Able to keep accurate records and prioritise workload to meet strict deadlines and work under pressure.

-Willingness to support the team with requests in addition to own workload.

- Educated to SCQF Level 6 (Highers) or equivalent qualification

- Experience of working within a similar environment as outlined above

- Knowledge of Development and Alumni Relations in a university setting

- Experience with Blackbaud products (Raiser's Edge)

Job Offer

A competitive salary and excellent benefits

Hybrid