Customs Reclaims Coordinator

Freightserve recruitment are looking for a Customs Reclaims Coordinator for a well-established fast growing freight forwarder. The company is based in the Colnbrook area.

Duties and Responsibilities

• Ensure that all reclaims are managed and dealt with in a timely manner.
• Ensure the reclaim spreadsheet is kept up to date and all parties informed of the current reclaims situation as per deadline.
• Maintain close liaison with Finance to ensure visibility for the business.
• Help to provide guidance to the customs coordinators on how to process reclaims.
• Report to the line manager any amendments to customs declarations done by you
• Ensure all operational activities are completed and followed up correctly in accordance with SOP's and organisational policy.
• Provide support and holiday coverage as and when required.
• Liaise with HMRC and assist with maintenance on customs procedures.
• Look and propose new efficiencies in customs and Customs Claims workflow.
• Maintain good housekeeping of work area at all times.
• Assist with REDS (Registered Excise Dealers & Shippers).
• Report any sales leads (new clients) to the line manager for distribution to the sales team.
• Implement and improve new efficiencies in customer workflow in conjunction with line manager.
• Ensure all reports & KPI are generated by given deadlines and handed to line manager.
• Complete ad-hoc and spot checks on entries and submit reports to line manager and Head of Department weekly.
• Create training programs for new starters and existing staff on Customs systems, procedures and Import/Export regulations.

Experience required

• Sound knowledge of the post clearance amendment process essential.
• Assisting with Import/Export Compliance issues and queries.
• Maintain excellent customer and inter-departmental relationships at all times giving regular feedback to line manager.
• To provide support to the Import function where able and dependent upon capacity and to support the Import supervisor where required.
• Support the Customs manager with any given customs compliance tasks in line with the development plan.
• Quickly escalate issues and resolve Customs problems.
• Responsibility of various areas of the Customs process including, Import/Export customs entries, Transit documents, Bond documents, Reds and Customs amendments.
• Assist with invoice passing and invoicing.
• Proficient with Microsoft packages especially Ms Excel and other.

As an agency we are fast becoming the number one Freight specialist in the Heathrow area. We have a fast growing reputation with most Heathrow Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry. Call now to avoid disappointment!!!