Customer Support Executive

Posted 8 November by Recruitment Agenda

Customer Support Executive

Milton Keynes

£22k per annum

My client is looking for a Customer Support Executive to join their busy customer services team in Milton Keynes. As the Customer Support Executive, you will be on the front line of delivering a high-quality customer experience to their customers. Each day is different, you will be talking to existing customers aiding, troubleshooting and replying to emails & queries and finding new ways to help customers and consumers.

Responsibilities include:

  • Be the first point of call for customer and client call, address issues & questions, help reach rapid resolution
  • Offer telephone support: investigating, diagnosing and resolving customer enquiries; working where necessary with internal support teams and other colleagues
  • Day to day email support where required
  • Work closely with their customers and consumers to investigate issues using good questioning and fact-finding skills
  • Take ownership of your calls and always do what you commit to do and provide regular and timely updates
  • Develop and maintain a deep understanding of the company system, products and processes in order to effectively and efficiently handle a wide range of customer enquiries
  • Take end-to-end ownership over issues and manage customer expectations
  • Making changes to products and services, as requested by customers and account managers Accurately record and update customer information on call, across multiple internal systems
  • Proactively and constructively raise issues and contribute ideas around how all members of the team can each work more effectively

Experience required for Customer Support Executive:

  • Previous experience in a telephone-based customer service/support role
  • Somebody who loves being on the phone to customers
  • A clear and strong communicator with excellent questioning and listening skills
  • Ability to empathise and show care & consideration to customers, whilst still being able to deliver difficult messages to customers when needed
  • A strong team player who forms positive relationships with both colleagues and customers

Required skills

  • Communicator
  • Customer Experience
  • Customer Services
  • Customer Support

Application question

Experienced within a customer support role?

Reference: 39328083

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