Customer Support Consultant

Posted 12 April by Xero
Competitive salary
London , South East England
Permanent, full-time

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Posted by Xero
As part of our growth journey, we're looking for a new colleague to join our Customer Support Team in London as Customer Support Consultant. In this role, you will be based in our London office and will be supporting our existing customers with their questions about Planday.
You can expect to work with the following:- Communicating with our customers via online chat, email, and phone- Answering questions about how to use Planday by providing best practices for scheduling and administration- Testing and troubleshooting technical issues, before passing them onto a second line of support- Forming the link between customers and our product/engineering team- Finding the best solutions for your customers and team, wherever your initiative takes you- Additionally, you will be part of a cross-functional team, where you get to work a lot with other departments and develop your skills in many areas.
Requirements:If you see yourself in some of the points below, great - we’re excited to learn more about you!
In this role, you will be working closely with our customers from different business sizes and backgrounds. Therefore, it is important that you enjoy communicating with people and are naturally open and curious.
Additionally, you:- Are fluent in English- Are motivated to learn how to work with IT systems- Love helping people and setting a positive tone of communication- Are proactive, like to solve problems and can think outside of the box- Want to develop your customer service and technical skills within an innovative and international company It is a plus if you have experience using Planday from a previous workplace. Fluency in other languages is also considered a plus Finally, you see the strength of having fun and being part of a fantastic team. You are passionate and ready to make a difference with your inclusive mindset.

Reference: 52466783

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