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Customer Support Co-ordinator

Posted 9 March by REED Ended
My Guildford based client is looking for someone with excellent customer service and administration skills to join their customer support and relationship team.

Monday - Friday

Salary dependant on experience

Benefits:

25 days holiday
Annual Company bonus - up to 10%
Private healthcare
Up to 5 % contributory pension
4 x life insurance
Employee Assistance Programme 

Main Duties:

- Liaising with customers and support team to agree and schedule all updates and scheduled work. 

- Updating the master schedules as required.

- Dealing with customer queries and liaising with the relevant departments to ensure all queries are dealt with efficiently. 

- Create monthly report, ensuring statistics are accurate 

- Assist with the monitoring and management of Customer SLA adherence

- Maintain customer records on internal systems

- General administrative duties

Skills

- Excellent customer service and communication skills

- Highly organised with the ability to multi task

- The ability to demonstrate initiative in problem solving

- Excellent knowledge of excel is essential 

- A team player with a 'can do' attitude

If you are interested in this role please apply below or send a word format CV to lizzy.awty@reedglobal.com





Reed Specialist Recruitment Limited is an employment agency and employment business

Reference: 34647883

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