customer support analyst

Posted 19 April by Dynamite Recruitment Solutions Ltd
Salary negotiable
Southampton , Hampshire
Permanent, full-time
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Posted by Dynamite Recruitment Solutions Ltd
Customer Support Analyst

Location: Southampton

Hours of work: full time 


Shifts are 4 days on/4 days off covering Monday to Sunday current shift patterns are 7am until 7pm and 9am until 9pm.

Dynamite recruitment is currently working in partnership with a very well-established business who are based in the Southampton area.

Due to changes within the business our client is looking to expand a specialist team and requires a customer support analyst immediately.

As a Customer Support Analyst you will be responsible for reporting to the / depth investigations carried.
 
Your key duties would include the following:
 
  • To troubleshoot and resolve complex issues and escalations
  • Acting as a first point of contact for customer calls
  • Use the internal system to log and update calls
  • To support with software related issues
  • Providing regular updates when required to relevant parties- both internally and to customers
  • Acting as an escalation point to resolve and troubleshoot complex issues
  • Documenting all aspects of the work using the internal system
  • Collaborate with 3rd party supplier
  • To provide support to customers from start to completion
  • Be able to take ownership of a task to see it through to completion and to exceed expectations whenever possible.
  • Support with the roll out of new software/hardware releases
 
As a Customer Support Analyst you will have / be
  • 2 years + in technical helpdesk support role. 
  • To be self-motivated and a contributing member of the team
  • Be able to manage/prioritize their own workload so tasks can be completed to a customer’s satisfaction and meet Service Level Agreements where necessary.
  • Good time management.
  • Ability to work under pressure.
  • NVQ1/GCSEs and above (or equivalent) in key competencies
  • Excellent Customer Service Skills
  • A good understanding of IT based systems
  • Ability to work in a pressurized environment
  • Problem analysis/problem solving
  • Must be able to communicate effectively with all levels of users.
  • Great problem-solving skills and a desire to achieve
  • High level of knowledge and understanding of Windows Operating Systems
To be considered please submit your CV asap

Reference: 52506652

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