Customer Support Advisor
PHS Group Limited
Customer Support Advisor
17 April by PHS Group Limited
About The Role
Skilled at Customer Retention and local to Smethwick?
Customer Support Advisor
Smethwick – full time with excellent benefits
Do you have Customer Support experience in an office or contact centre? Are you looking for a secure role with a market leading company that is local to you? Great at finding resolutions? If you are based in Smethwick or the local area, with excellent listening and communication skills this may be the perfect role for you. Consider these factors:
At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
Skilled at Customer Retention and local to Smethwick?
Customer Support Advisor
Smethwick – full time with excellent benefits
Do you have Customer Support experience in an office or contact centre? Are you looking for a secure role with a market leading company that is local to you? Great at finding resolutions? If you are based in Smethwick or the local area, with excellent listening and communication skills this may be the perfect role for you. Consider these factors:
- Permanent Monday – Friday full-time role.
- No evening working.
- No weekend working.
- Office based with no car parking charges. Opportunity for Hybrid when probation successfully completed.
- Responding to a variety of cancellation requests ensuring full requirements are identified accurately and fulfilling our customer promise of ‘’1st time resolution’’ whilst attempting to save the business.
- Assist in the reduction of customer churn by being proactive in solving customers problems and giving excellent customer service to both the customers and Area Account/Sales Managers.
- Meeting and exceeding individual targets/objectives agreed with your managers in regular one to one meeting. These will include quality, amount of business saved, cancellation rates, attendance at work etc.
- To recognise and enforce, where appropriate, breach of contract terms and uplift charges to negotiate an acceptable contribution for early termination of contract.
- Negotiating directly with customers or help Account Managers negotiate with customers to save a cancellation where applicable, by re-selling the benefits of products and services, resolving any problems and/or re-assessing pricing if appropriate.
- To assist with the daily review within the Customer Relations work pool and deal with a multitude of customer support enquiries.
- Achievement of monthly/quarterly development plans with continued coaching and support from your manager.
- To proactively look out for opportunities to up-sell customers products and services to enhance the customer experience and increase revenue.
- Support the Customer Contact Manager with any tasks/projects that require customer engagement.
- To compile information for customers via root cause analysis in order to feedback to the business and consistently improve the overall customer experience.
- Great customer focus, with excellent listening and problem-solving skills
- Excellent organisation skills, with the ability to work well in a time-focused environment.
- High morals, someone who is reliable, honest and has resilience and integrity.
- Exceptional communication skills, always polite and able to negotiate effectively.
- Experience in a similar customer retentions role would be advantageous.
- A good salary of £23,809.50 per annum.
- No weekend or evening working – great hours Monday to Friday (37.5 hours a week)
- Real savings with major supermarkets and retailers through amazing employee discounts with phsPerks.com
- Further savings with our phs Direct Online shop
- Free Parking on-site so no parking costs
- Excellent careers opportunities
- Accredited ILM training through external and in-house training
- Flexible training scheme
- Apprenticeship opportunities
- 23 days holiday plus bank holidays
- Buy / Sell holiday scheme
At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
Similar Jobs
View all
Mortgage Advisor
14 April by Countrywide Mortgage Services
Regional Mortgage and Protection Advisor
1 week ago by Countrywide Mortgage Services
Customer Service Advisor
1 April by MET Recruitment UK Ltd
Customer Service Call Centre Advisor
14 April by Morson Talent
Trainee Customer Advisor 12 Months Mat cover
Yesterday by 360 Resourcing Solutions
Inbound Customer Sales Advisor
7 April by CCA Recruitment Group
Recommended coursesView all
Not what you are looking for?
Reference: 54860912