Overview

We are looking for a Customer Support Administrator to join our growing Customer Success team at Chambers and Partners.

Main Duties and Responsibilities

• Assisting law firms and other contacts (via phone and email) with their queries about our guides, research methods, schedules, practice area definitions and submission guidelines
• Managing the enquiries case queues, dealing with customer queries
• Assisting firms in uploading their submission documents
• Contact and account details management
• Providing firms and ranked individuals with instructions on how to access Chambers content
• Troubleshooting on the upload system/website

Skills and Experience

• Attention to detail
• Ability to work unsupervised
• Ability to work with tight deadlines and multiple projects
• Highly organised