As a customer support administrator your role will be to provide full administration support to the Customer Support Department.
Your duties as a Customer Support Administrator will include:
*Working through the RAC Cost report, confirming order numbers for each job, checking against the Incident raised on the breakdown system ensuring all warranty cover is used.
*Processing of invoices ensuring that these are checked and verified.
*Provide overflow cover for the telephones ensuring customers are not kept waiting unduly and dealing with the calls as appropriate.
*Closing off WIPs as required.
*General administrative duties as required such as raising and taking calls, inputting data onto the in-house computer system ensuring accuracy of records, procedures and documentation.
*Adhere to all SHB processes and procedures.
*Working through the open WIP report and closing off any WIPS that are aged/ un-used.
*Any other duties as required.
Applicants must be able to demonstrate:
*An accurate and meticulous document and data processor.
*Business standard IT skills, including Microsoft Outlook, Word and Excel.
*A good standard of both written and spoken English.
*Helpful and polite telephone manor.
*Demonstrate good communication and customer care skills.
*Good self-starter with the ability to multi-task.
*Ability to work well under pressure.
*Ability to work well in a busy office as part of a team, and also under your own initiative when required.
*Be a well organised individual with excellent time management and prioritisation skills.
*Demonstrate a desire for self-improvement and enthusiasm to learn new skills.
*A willingness to take on new tasks.
*Training available to enhance skill sets
*Company pension scheme
*Working hours: Mon, Wed, and Friday 8-5 with 30 minutes lunch break unpaid
Please contact Megan Hill on for more information or email
Visit - SHB
Omega Resource Group Ltd is acting as an Employment Agency in relation to this vacancy.
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