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Customer Success Manager

Posted 13 March by Daniel Alexander Recruitment Ltd Ended

A leading 'Technology' organisation based in the City of London are looking to recruit a 'Customer Success Manager'.

The role is French speaking so you MUST be able to speak fluent French and English.

You MUST have previous 'Account Manager / Customer Success' experience.

The role is paying £40K (£32K basic plus £8K bonus).


  • Responsible for building a rapport with customers and championing all issues including business, technical, billing etc.
  • Take ownership of assigned accounts and continue to maintain and grow customer revenue.
  • Create and maintain all major customer deliverables (proposals, statements of work, monthly reports) to provide over-the-top customer service and support
  • Ensure customer issues are resolved and dealt with in an efficient manner
  • Understand the customer’s goals and communicate the customer’s interests to the company
  • Lead regular calls and meetings with the customer
  • Understand the value proposition of our products and service and effectively communicates all offerings to the customer
  • Ability to travel across the EMEA region as required


  • Candidate’s must come from a related Technology Industry or SaaS background
  • 2-3 years experience working in an Customer Service/Customer Success position
  • Experience in global customer base account management
  • Excellent phone and e-mail communication with strong interpersonal skills
  • Organisational skills and attention to detail with the ability to multi-task
  • Ability to work in a highly dynamic, fast paced working environment where only self-motivated succeed.
  • Experience with a high volume of varied activity, including calls, demos, emails, face-to-face customer presentations, and more.
  • Extremely detail and process oriented
  • Self-motivated, goal oriented, and energetic
  • Works well in a team environment
  • Proficient in MS Office products including Outlook, Word, Excel and PowerPoint to an intermediate/advanced level
  • Fluent French and English


  • Competitive salary and pension
  • Private Medical and Dental insurance
  • Life insurance
  • Work with a fun and enthusiastic team who work hard and have fun while doing it

This is a fantastic opportunity to join a leading organisation with excellent career progression and generous staff benefits.


Reference: 34626958

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