Customer Services Team Leader

Posted 1 week ago by Easy Web Recruitment
Customer Services Team Leader 

A great role working for one of the world’s leading sports and entertainment presenters. 

Our client is one of the leading sports and entertainment presenters in the world, The O2 sits within their facilities arm of the business. Since 2007, The O2 has become the multi-award winning home of world-class entertainment. The 20,000 capacity venue has hosted Monty Python, the BRITs, ATP tennis World Tour Finals, Led Zeppelin and more. 

Position: Customer Services Team Leader 
Location: London 
Salary: £23,000 per annum 

Closing date: 22nd October 2017 

About the role: 

They are now looking for a Customer Services Team Leader to join their friendly and professional Customer Services team. 

You will be responsible for assisting in the day-to-day operation of The O2 Customer Services Hub. You will have direct supervision of Contact Centre Assistants and will ensure that employee performance is managed. 

You will be an escalation point for customer complaints, you will resolve all matters as required and ensuring customer satisfaction. You will act as a role model for all customer service team members delivering the highest level of customer sales experience and by demonstrating the company values. 

You will also provide a specialist sales service through the accessible booking line, monitor social media activity and provide out of hours cover as required. 

About you: 

They are looking for someone with previous supervisory experience working in an operational role, ideally in a busy entertainment venue or contact centre, with knowledge of ticketing practices and experience of computerised ticketing system(s). 

With a genuine passion for customer experience, you will have the ability to inspire, motivate and develop team members to achieve customer service excellence. You will have excellent verbal and written communication skills with the ability to communicate confidently both face-to-face and over the phone with a wide range of individuals and organisations in a welcoming and friendly manner. 

With a highly organised, committed and flexible approach to work, you will have the ability to work under pressure, multi-task and prioritise a variable workload. A team player with a positive attitude to work; you will be highly competent in Microsoft Office, including Outlook, Word, Excel and PowerPoint. 

You may have experience of the following: Customer Service Team Leader, Customer Service Supervisor, Call Centre Team Leader, Call Centre Supervisor, Contact Centre Team Leader, Contact Centre Supervisor, Team Leader, Supervisor, Customer Service Manager, Customer Services etc. 

This vacancy is being advertised by EasyWeb Recruitment, the UK’s leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.

Reference: 33526017

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