Customer Services Executive

Our client based in Northamptonshire are looking for a reliable Customer Services Executive to join their team.

Duties:

• Experience working within customer service.
• Deliver excellent levels of customer service through the efficient answering of the telephone and response to emails.
• Appropriate direction of enquiries in a clear, positive, and friendly manner at all times ensuring customer needs are satisfied.
• Respond positively to customer enquiries and resolving customer complaints taking ownership of customers issues and follow problems through to resolution.
• Advise customers on any relevant product information and to excite them about our products.
• Ensure customer details, requirements and orders are recorded accurately and confirmed with the customer.
• To create lateral relationships with other departments to support product manufacture and distribution.
• To contribute to the evolution of the department by providing feedback and taking action to improve.
• To positively contribute to the delivery of service excellence to our customers and creating a positive impression of the company at every opportunity.
• Liaise with sales department, verbally, by email and via Salesforce to increase awareness of customers issues and queries to customer satisfaction.
• Maintain an orderly workflow according to priorities.
• Follow Customer Complaints and Returns processes and systems.
• Any other duties as specified by the Customer Operations Manager.

Benefits:

• Competitive salary.
• Comprehensive benefits package.
• Opportunities for professional growth and advancement within the company.
• Collaborative and inclusive work environment that values creativity and innovation.
• Regular training and skill development sessions.

Application Process: If you are a proactive and enthusiastic individual with a passion for generating leads and driving business growth, we would love to hear from you.