Customer Services Advisor

Posted 9 March by Anne Jagger Recruitment Easy Apply

Our client is a leading provider within their sector based in South Oxfordshire. We are seeking a Customer Services Advisor to represent the client by telephone and provide customers with a helpful and efficient administrative service, thereby ensuring good customer relationships and the achievement of annual targets.

Key Responsibilities:

  • To obtain market information and increase sales by calling existing customer groups (solicitors, advisory services, doctors), and potential customers who have registered their interest by responding to marketing activities.
  • To input customer details and case data into the computer with a high level of accuracy so that laboratory systems and letter programmes can operate efficiently, and customer confidentiality can be maintained at all times.
  • To ensure that cases progress in a timely fashion by checking case information and following up with customers by letter or telephone.
  • Maintain a calm and professional approach when dealing with customer complaints and sensitive situations.

This role would suit a confident and professional communicator with previous customer services experience and an understanding of working in a confidential and sensitive environment. A high level of accuracy is essential, together with remaining calm and composed in busy periods.

The salary for this position will be between £18,000 and £20,000 dependent on skills and experience.

The working hours are 8.30 - 6pm (operated over 2 shifts, either 8.30-5 or 9.30-6 and this rotates on a monthly basis). On a Monday they are open until 7pm and working hours would be 10.30am - 7pm once every 4-6 weeks.

Our client offers an excellent benefits package including private medical insurance, permanent health insurance, 25 days per annum holiday, 9 ½ x salary life insurance, subsidised gym membership, 24 hour employee assistance, programme, attractive group pension scheme and free car parking.

Anne Jagger Recruitment Ltd is an employment agency and employment business.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, age, marital status, religion, colour, age, race, disability or sexual orientation. Each candidate will be assessed only in accordance with their skills, qualifications and abilities to perform the tasks of the specific role.

We like to speak to every application, but due to the current climate this is not always possible. To ensure your application is not overlooked it is important that you emphasize any skills or work experience relevant to this position.

If you do not hear back within 7 days, unfortunately you have been unsuccessful. Please continue to view the website for other opportunities.

Required skills

  • Confidentiality
  • Customer Services
  • Administration

Reference: 34645606

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