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Customer Services Advisor

Posted 13 September by Brite Services Ended

Customer Services Advisor required for a Newton Abbot based organisation. This is a temporary to permanent opportunity starting ASAP. Lovely offices and good working environment.

Job Purpose:

Responsible for taking customer orders and working closely with all colleagues and teams to deliver an exceptional customer service to contribute to the growth of the company.


Key Accountabilities/Responsibilities:

  • 1. Receive all incoming phone calls, emails and faxes from customers, researching and responding to queries quickly and efficiently to ensure the customer receives an excellent service.
  • 2. Take and key in orders to the system and send order acknowledgements to ensure the customer receives an excellent service.
  • 3. Engage with the customer to gain a clear understanding of their requirements and expectations in order to recommend specific products and solutions and secure new and repeat sales.
  • 4. Maintain an in-depth knowledge of the full product range across the business in order to supply customers with accurate and appropriate information.
  • 5. Develop and maintain customer relationships to maximise profitability and increase client satisfaction.
  • Undertake general administrative duties to ensure the smooth running of the team.
  • 7. Work as valued member of the customer services team, to make sure that work and tasks are completed effectively and to agreed deadlines.
  • 8. Keep in contact with the warehouse and other areas of the business where appropriate to ensure all customer orders are processed efficiently and accurately.
  • 9. Work with the Sales Development team with regard to customer requirements, trading levels, and support requirements to contribute to the continued growth of the company.
  • 10. Ensure that data collection and reporting is accurate and maintained to keep records complete and up to date, including the follow up actions.
  • 11. Take responsibility for monitoring own workloads, ensuring proactivity in dealing with customer requirements and ensuring time is maximised.
  • 12. Take on any other reasonable tasks or responsibilities as required within the general remit of the role.

    Knowledge, skills, experience and characteristics

    Essential

    • A positive and cheerful personality, enjoying interaction with customers and providing excellent customer service skills
    • Ability to build rapport and engage with customers and maintain excellent customer relationships
    • Good IT skills (including Microsoft office packages such as Outlook, Word and Excel) and ability to work with internal ordering and CRM systems.
    • Ability to use all media (telephone, print, email, internet) to provide information to customers
    • · Excellent telephone manner with first class communication skills
    • · A genuine desire to help our customers to develop their businesses
    • · Organised and able to collate, interpret, manage and present data coherently

    Desirable

    • Experience in a previous customer services role.

    Key Competencies

    Peer relationships

    Can quickly find common ground and solve problems for the good of everyone; can represent his/her own interests and yet be fair to colleagues; can solve problems with colleagues with a minimum of noise; is seen as a team player and is co-operative; easily gains trust and support of peers; is honest and encourages colleagues to work well with each o

  • Reference: 33301345

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