Customer Service

Posted 3 days ago by Your World Healthcare
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Do you thrive off working in a fast-paced sales and customer service environment? If the answer is yes, this role is for you. We’re looking for a friendly individual with great telephone manners.

Your World Recruitment is looking to recruit a number of Customer Service Officers for our Clinical Governance Team.

This role would suit an applicant with previous Tele Sales, Sales Advisor, Customer Service or Call Centre experience - use your skills in a new and exciting environment and get career progression.

The Role

Call Centre or Customer Service experience is crucial, the role will suit a candidate who is happy to spend time on the phone understanding our candidates needs, deal with both inbound and outbound calls; as well as managing the collection of data and documentation onto our internal database. You will be creating and monitoring candidate files, ensuring all documentation is up to date.

Main Duties and Responsibilities

  • Inbound and Outbound Customer Service Calls
  • Front line customer service
  • Collecting the data and documentation of candidates
  • Complete a file of compliant documentation
  • Negotiate with candidates to obtain documentation in agreed timescales
  • Data entry and management of candidate details
  • Using a CRM database system
  • Working to targets
  • General administration

This is a full time role, hours of work are shifts between 8.00am to 6.30pm Monday to Saturday

Benefits

With a starting base salary of £20’000 and a realistic OTE of £25’000 you will also be on a pathway to continue your career with progression in the business and increased salary structure.

  • Realistic Targets
  • Lively office environment
  • 20 Days holiday (rising to 25 with service) plus Bank Holidays
  • Day off for your Birthday

Required Skills and Experience

  • Proven experience within a telephone-based role
  • Ability to work to targets
  • Experience dealing with customer queries
  • Ability to communicate effectively
  • Strong organisational skills
  • Computer literacy
  • Data entry experience and use of a database
  • Excellent attention to detail
  • Negotiation skills

Required skills

  • Call Centre
  • Calls
  • Customer Queries
  • Customer Service
  • Data

Reference: 41660666

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