Customer Service - Technical Admin

Posted 7 March by Sofology Ltd
Are you a fun, caring, exceptional individual? If so you've come to the right place. As much as we want to make people feel at home on a sofa they love, we want you to feel at home in a job you love. There are a lot of cogs that turn in Sofology to keep us running, and yours is a vital one.

The Role:

We are looking to hire a Customer Service Technical Administrator who will be responsible for working with both internal and external customers with a wide range of technical queries. You will be dynamic in the way you approach problems and be an ambassador of technical knowledge.

Key Responsibilities:

Gain and maintain the trust of your customers through your product knowledge, expertise and troubleshooting skills.
Listen to every customer with intent in order to fully understand the nature of their enquiry enabling you to make decisions with sound judgement.
Handle objections and negotiate in order to present a resolution fit for the customer and the business.
Present and educate the customer to help them understand their product.
Process Product and Sundry Orders from Suppliers
Educate your team members and our customers about our products, keeping your own technical know-how up to date.

What are we looking for:

Ability to make and influence decisions with strong people skills and ability to solve problems without support.
Excellent written & verbal communication skills.
Excellent IT skills.
Has a ‘can do' positive attitude, a cheerful self-starter and can think on his/her feet.
Will be a Brand advocate, representing themselves and Sofology in a positive and professional light at all times.

Working Hours:

40 hours per week with operating hours of Monday - Friday 8.00 am - 6.00 pm, Saturday 10.00 am - 6.00 pm (Shift Patterns 8-4 ,9-5,10-6)

Reference: 34627414

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