Customer Service / Sales

Customer Service / Sales - Movement Agent

Birmingham

If you love the buzz of selling but not a fan of the salesperson label… then this role will be perfect for you. As a Movement Agent you will be responsible for promoting all of our customer movements to our national network of drivers and suppliers. This is a fun, deal making role which will suit a target driven problem solver.

Does this sound like you?

About Engineius

Engineius’ goal is simple: to make vehicle movement easy. We are on our way to creating the leading end to end movement solution in the UK for our customers (such as Hertz and The AA), delivered by our network of 500+ drivers and transport agents across the UK.

We went live in April 2018. Since then, we have acquired over 80 clients, many of which can claim to be among the largest players in the UK automotive industry. We are already one of the largest competitors in our space but have ambitions to grow much further.

And we can see our hard work paying off, so much so that we are very proud to have received three high-profile awards far, including the best fleet service software product at the Business Car Awards two years running, and the fleet management innovation award at the Company Car Today Innovation Awards!

We are looking for an enthusiastic and motivated Movement Agent to join our Service delivery team in Birmingham. You will be part of a growing and ambitious team with responsibility for making sure that both our drivers and customers are happy.

Customer Service / Sales - Key Responsibilities:

• To manage the distribution of customer orders across our network, within budget and on time.
• Maintain and build relationships across our driver and supplier base to ensure we maximise efficiency and network capacity.
• To work closely with our Customer Service team to provide our customers with awesome customer service and reliability.
• Use data to make informed decisions and to track your own performance as part of the wider team’s success.

Customer Service / Sales - What Characteristics Are We Looking For?

• Enthusiasm and passion to succeed in everything that you do.
• A genuine desire to take responsibility, rather than wanting to stay 'under the radar’, and ambition to progress in a rapidly growing business.
• Being trustworthy: if you say it, do it. This means building relationships via the phone, with the ability to change tone to suit the situation and audience.
• Willingness to learn: wanting to take on new challenges, with the understanding that learning from mistakes is crucial.
• Resilience: the attitude that challenges along the way only serve to make successes more rewarding.
• A person who amplifies with confidence, determination and a winning mindset.
• Have the ability to influence others and bring them on the journey.

If that sounds like you, we are flexible on prior experience, but it would be beneficial to be able to demonstrate a proven record of:

• Having a sales skillset and the ability to upsell.
• Being able to multi-task and prioritise, we love a problem solver!
• Strong negotiation and the ability to agree the right terms.
• Working delivering results against targets, this can be in the automotive sector or an equivalent industry.

Customer Service / Sales - What You Can Expect:

• Reporting into the Team Leader.
• Working location: Somerset House, 37 Temple Street, Birmingham, B2 5DP
• Great central Birmingham office location (Somerset House, 37 Temple Street, Birmingham)
• Free use of the onsite gym, showers, free hot drinks and breakfast
• Monthly social events in the office and quarterly company socials
• Local business discounts
• Well-being is important to us, we offer free access to LifeWorks
• Discounts on private health insurance, major retailers, gyms, cycle-to-work scheme

We truly believe that diversity and inclusivity make better teams - we want to receive applications from as wide a range of people as possible. We want you to be you.