Customer Service & Sales Administrator

Mpeople Recruitment are currently seeking a Customer Service & Sales Administrator on a Part-Time basis to join a well-established business based in Oldham.

• Location: Oldham (OL1)
• Salary: In the region of £11.54 per hour / £15,002 per annum
• Hours of work: 25 hours per week, Monday to Friday (5 hours per day).

The Customer Service & Sales Administrator will be responsible for all aspects of customer relations, with a particular focus on bespoke product sales, providing an excellent customer service experience, and building/maintaining strong customer relationships. This person will be responsible for covering online and in person sales, so providing first-class customer service face-to-face, as well as via email and telephone.

Duties will include and not be limited to:

• Customer service - face to face, telephone and via email.
• Sales order processing
• Following the customer order from the sale through to completion, and problem solving if any issues crop up along the way
• Dealing with new and existing customer enquiries, and using your product knowledge in order to advise on products
• Attending events - these are irregular but frequent, and as this is a small business the responsibility to attend these events is split throughout the team in order to ensure sales opportunities are maximised
• Liaising with suppliers as required
• Relaying customer questions, concerns and feedback to the warehouse team and management team
• Any other administrative duties as required within the business

Skills & Attributes Required:

• Experience of office-based customer service is preferred
• Going above and beyond to deliver a high quality of customer service
• Efficient organisational and prioritisational skills
• Problem-solving
• A positive and enthusiastic 'can do’ attitude
• A great team-player

Please note that Mpeople Recruitment cannot always respond to all applicants due to the high volume of CV's received on a daily basis. Should you not receive a response within 5 working days please accept this as not been successful. Mpeople wish you all the best in your job search.