Customer service representative

As a customer service representative, you will be handling various extensive duties from liaising directly with UK & international clients to prospecting and generating business leads. This role involves various customer service duties as the main forefront contact for any inventory or product queries. You will be a responsive operative in managing and organising main B2B external accounts and ensuring that all clients receive the utmost attention.

Client Details

Our client is a well-established entity in the manufacturing industry, boasting a large team of dedicated professionals. Their commitment to delivering quality products and exceptional customer service has earned them a significant market share within the sector. Their reach spans across the country, Europe, America and Asia. With this, you will be tasked to service a diverse range of customers and representatives on a high-volume basis.

Description

Key duties consist of:

• Manage and maintain client relationships
• Identify and resolve customer issues promptly
• Swiftly and precisely inputting received orders into our system
• Managing phone calls and emails by addressing customer inquiries, resolving issues, and monitoring order status and delivery schedules
• Upkeeping customer records and files, encompassing contact details, delivery information, and pricing
• Facilitating the swift and seamless account opening for new customers, collaborating with colleagues at the head office
• Engaging in outbound sales calls, such as following up on quotations and leads in coordination with the sales team
• Coordinating and overseeing customer deliveries and samples
• Documenting processes and procedures as we establish operational norms in the new office
• Coordinate with the sales team to increase sales opportunities
• Contribute to team efforts by accomplishing related results
• Efficiently coordinating and documenting delivery processes, updates and stock intake levels
• Monitor and analyse customer's usage of our product
• Ensure high levels of customer satisfaction
• Understanding in-depth products available and stock trends
• Develop and implement strategies for retaining customers
• Prepare reports on account status

Profile

A successful Internal Account Manager should have:

• Experience in a customer service role within an industrial setting
• Fluent in English (Required)
• Multilingual (optional)
• Strong communication and interpersonal skills
• Proficient in Salesforce, CRM, Excel or others
• Ability to build and maintain strong client relationships
• Problem-solving skills and a customer-oriented approach

Job Offer

• Basic salary of 25,500 to 28,000 DOE
• Sales target bonus of approx 10% yearly increase
• Opportunity to work with a leading company in the manufacturing industry
• An inclusive and supportive company culture
• Extensive onboarding and platform system training
• Potential for growth and professional development
• Numerous professional opportunities into cross-sales or other departments
• Salary increase upon yearly review
• Flexible working patterns
• Mon-Fri 40hr working week