Customer Service Representative

Pure Fishing is a leading global provider of fishing tackle, lures, rods, and reels with a portfolio of brands. We have operations in 23 countries and a dedicated workforce conversant in over 25 languages. We have office bases in Breda, Copenhagen, Sweden, and the UK, as well as smaller sales offices in most other European countries.

Our mission is to provide the ultimate experience for anglers and customers through leading brands, innovative products, and superior services delivering exceptional financial results by a passionate, high-performing team. We are dedicated to helping you have more fun and catch more fish!

Please see our website www.purefishing.com for further information.

Job Summary:

Reporting to the Senior After Sales Assistant, the postholder will be responsible for all administrative processes to support an efficient After Sales Service to our customers, consumers and to our Sales team.

Specific Responsibilities:

1. Liaising with all customers, consumers and our Sales team via phone and email, providing an efficient and professional After Sales service.
2. Assisting the Senior After Sales Assistant with manual handling, e.g. taking deliveries at the office, loading boxes for the warehouse, and loading equipment for trade shows.
3. Providing exceptional service to each customer by focusing on meeting their needs through courteous attention to detail and timely follow-up on all requests and issues.
4. Actioning calls and emails for stock returns due to order errors or picking errors, liaising with customers, Sales, and the warehouse team as needed.
5. Processing returned goods onto the SAP system.
6. Liaising with Service Centres regarding spares and repairs.
7. Supporting with the upkeep and maintenance of the UK showroom.
8. Supporting with planning and logistics of shows/events.
9. Updating SAP local master data for After Sales Services (SKU, location, etc.)
10. Carrying out a variety of administrative tasks to support the After Sales team.

Role Requirements:

1. 1-2 years of similar Customer Service experience is essential, with experience in a similar environment being beneficial.
2. Knowledge of the fishing tackle industry and products is desirable.
3. A good working knowledge of Excel, Word and Outlook is essential.
4. Working knowledge of SAP would be advantageous although training would be provided.
5. Experience of carrying out repairs on fishing tackle equipment is desirable, although training will be given.

What we can offer:

This role is based from our modern office space in Cramlington, UK. An attractive salary and benefits package is available for the successful candidate, based on skills and experience, together with the learning, development, and career opportunities you would expect in a global organisation. We have a great, highly dynamic and passionate team to work with, and the opportunity to progress for the right candidate.

If you are ready for a change or a new opportunity in an exciting and dynamic business, then please get in touch. For further details or to apply, please contact the Human Resources team.