Customer Service Representative

Red Recruitment is recruiting Customer Service Representatives to join our client, a market leader in acquiring and managing vulnerable customers, helping them find a solution to clearing their outstanding debts.

Due to the nature of this role, the suitable candidates must be empathetic, trustworthy and professional.

The salary for this position is £23,400 per annum, there is also an opportunity to earn up to £29,250 on target earnings.

Benefits and Package for a Customer Service Representative:

• Salary: £23,400 per annum (OTE £29,250) + monthly bonus of £489.50
• Hours: Rotating shift patterns, hours between 8am - 7pm (only 1 7pm finish) and 1 Saturday a month 9am - 2pm
• Contract Type: Permanent
• Location: Leeds (city centre)
• Hybrid (1 week at home, 1 week in the office)
• Monthly bonus up to £487.50 (£5,850 bonus per year)
• 6 weeks training
• 34 days annual leave (including public holidays)
• Employee assistance
• Pension plan
• Gym discounts
• Free on-site parking
• Loyalty reward scheme
• Toast, fruit and free drinks available in the office
• Healthcare plan
• Regular dress code

Key Responsibilities of a Customer Service Representative:

• Helping customers find a sustainable solution to managing their personal debt
• Using a variety of contact methods, including telephone and digital channels
• Resolving any customer queries, following clear and compliance procedures
• Negotiating with customers in a considerate manner

Key Skills and Experience of a Customer Service Representative:

• Warm and friendly telephone manner is essential
• You should have a passion for delivering great customer service
• Strong IT skills particularly with Microsoft Office is required
• You will need to be empathetic, trustworthy and professional as you will be dealing with vulnerable customers
• Being able to work towards targets and KPIs is also required

If you are interested in this position and have the relevant skills required, please apply now!

Red Recruitment (Agency)