Customer Service Operations - Logistics

Our client is one of the most successful logistics companies in the United Kingdom today, providing supply chains solutions to a wide portfolio of customers. The Company has a turnover of c. £500m, growing eightfold in the last decade.

The business combines talented transport professionals, leading edge IT systems, an unrivalled national network of port-based and inland depots and a modern fleet of carbon-friendly vehicles. The company’s reputation is based on delivering consistent, high quality, cost-effective transport and related services to its customers and setting the benchmark in all of the sectors it serves.

They have a large portfolio of blue-chip customers, including retailers like Heineken, Coca-Cola, Tesco and Amazon, as well some of the world’s largest container shipping lines and freight forwarders.

THE OPPORTUNITY:

Are you looking for a challenging and rewarding career with a market leader? Due to continued success our client is looking for a customer focused professional to join the team to help with ambitious plans within the management of clients.

If you are a bright, sharp, articulate and confident individual keen to work hard and develop a career at speed but also work as part of a successful team, then this is the company for you.

Previous experience within Client management, Customer Service,Transport or Distribution is preferred.

Career progression is limitless, driven by your personal commitment, ambition and desire to succeed. With such a diverse business profile, customer portfolio and geographic coverage, you can enjoy a long and rewarding career with a true market leader.

Training/induction

Starting with support and training you will spend time to understand the operation and shadow key members of the team.

Initial duties will involve:

• As part of a dynamic team you will be responsible for chasing other depots for later runners
• Communicating internally and externally to update on client accounts
• Provide KPI reporting and managing proof of Delivery
• Monitoring the operations performance through transport management software ana analysing information
• Paperwork handling
• Dealing wth queries via email and over the telephone
• Any other relevant duties

This role offers amazing progression with the chance to move up the ranks and move into other areas of the business. As a bright candidate you will have an amazing career progression.

PERSON SPECIFICATION:

• Proven customer focused experience in the sector
• Outstanding initiative
• Excellent work ethic
• Dynamic, ambitious, driven & self-motivated
• Proactive
• Solutions orientated
• Organised
• Attention to detail and accuracy
• Confident communicator
• Demonstrate experience in transport, customer service, client management, transport/logistics sector - desirable
• IT literate, with excellent knowledge in Microsoft Office Excel and PowerPoint

SALARY: £25,000 - £28,000

HOURS OF WORK: Monday to Friday 8am - 6pm

HOLIDAY: 25 days per annum, after 3 years entitlement increases by 3 days

BENEFITS:

• Pension: After 12 months you can join the Company contributory pension scheme (Employee contributes 6% and Company contributes 6%)
• Discretionary Bonus