Customer Service Manager

Customer Service Manager

£38,000

Coleshill

The Company

An international business that provides materials to the building trade industry. Employing over 1000 people, covering 30 countries worldwide offering a best-in-class service and remains independently owned.

What will you do as a Customer Service Manager?

• Process complex sales orders via SAP
• Provide support and KPIs to a team of 3
• Handling customer enquiries and complaints
• Be the first point of contact with logistics providers
• Run sales reports for regional managers
• Promote web shop and promotions for B2B Customers
• Manage client price lists
• Support our UK and ROI customer base with their sales orders, queries and deliveries.
• Processing sales orders received daily via phone, email or e-commerce

What will you need as a Customer Service Manager?

• Driver and own transport due to location
• Experience within an office-based customer service role
• Confident, excellent communication skills and good telephone manner
• Knowledge of SAP would be an advantage
• Understanding UK and International order processing
• Previous experience managing a customer service team

What’s on offer

• Parking
• Working in a small team with full training
• 1 Day from home after training
• 23 days holiday
• Working hours are 8am to 4pm

Job Number 7658