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Customer Service Engineer

Posted 8 March by Severn Trent Featured Ended

If you're passionate about engineering then you could make a difference to a lot of peoples' lives.

We are looking for a Customer Service Engineer to deliver a high level of customer service whilst meeting health and safety, financial, KPI, statutory, quality and contractual compliance. As a Customer Service Engineer you will provide Severn Trent Services client base with both Contract Management and Service Support, Specialising in Water Compliance related to Water Hygiene and Water Treatment, Specialising in Steam Boilers and Cooling Towers including a high level of chemical and microbiological analysis, whilst maintaining legislative compliance including the ability to assess, diagnose, determine the most appropriate resolution and support to any interruptions / issues which may evolve within those assets managed. The Customer Service Engineer will be required to deliver a high level of customer service whilst meeting health and safety, financial, KPI, statutory, quality and contractual compliance, be able to Identify, Develop and maintain relationships in relation to those clients within our geographical patch. You will be expected to Carry out chemical analysis and verification checks of boiler, cooling and process waters, including any sampling requirements for both chemical and microbiological analysis. It would be great if you've worked in a similar role before, with a working knowledge of the respective legislation and guidance material (ACoP L8,HTM: 0401, Water Regulations, BS 8580)


* Chemistry Degree

* GCSE Maths, English &Science

* Full UK driving license

* Computer literate

* Water Hygiene BS02 & CG Course


* Experience within a Water Treatment Service Role

* Vocational training courses relating to water hygiene * Detailed knowledge of design of hot and cold water systems

* BS04 C&G Course

Severn Trent benefits include:

* A starting salary of up to £28,000 (depending upon experience)

*Fantastic Pension scheme

*Company car

*25 days' holiday plus 8 bank holidays, with the option to buy or sell up to 5 additional days per year

*Full range of Flexible benefits such as:

oSMART water - save money on your bills

oPrivate medical insurance

oDental Insurance


This post is home based and ideally you will be based in the central belt between Glasgow and the Edinburgh region.

Who are we?

We're a FTSE 100 water company, serving 8.1million people across the Midlands and into north and mid-Wales. Our customers, and the communities that we live and work in, are at the heart of everything we do and we're proud to be building a lasting water legacy. Our vision is to be the most trusted water company by 2020, delivering an outstanding customer experience, the best value service and environmental leadership. And we'll achieve that by putting our customers at the heart of everything we do, driving operational excellence and continuous innovation, investing responsibly for sustainable growth, changing the market for the better and creating an awesome place to work. We want our people to be part of an organisation that celebrates diversity and individual thinking as we believe a diverse and inclusive workforce is important for success. We seek to ensure that every employee and every application we receive, without exception, is treated equally and fairly.

Required skills

  • Chemistry
  • Cooling Towers
  • Steam Boilers
  • chemical analysis
  • ACoP L8
  • Water Regulations
  • HTM: 0401
  • BS 8580
  • Water Hygiene BS02
  • CG Course
  • microbiological analysis

Reference: 34634437

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