Customer Service - Customer Service Adviser - Customer Services Assistant

Posted 30 April by Recruitment Solutions Featured

Salary £16,000-£20,000 - Company based in Thame - Customer Service opportunities.

We are looking for a customer service advisors who want to work an office environment - perhaps you have worked in a hospitality or a retail environment and are ready for a move, or just wish to build on your existing customer service experience? You would you be working as part of a dynamic team and training would be available. You would be working a 37.5 hour week on a rota basis (Monday - Friday between 8am-6pm) (some clients might require different hours depending on the product) and the salaries would between £16,000 - £20,000 depending on client banding

The role:

You would be working with consumers and customers answering product information requests and resolve queries. This is done through phone calls, emails, and letters and in some cases web chat and social media.

Required skills/experience:

  • Experience of delivering exceptional customer service
  • A confident and enthusiastic manner when dealing with customers over the telephone
  • Good verbal, written and listening skills together with a keen attention to detail
  • Have a strong team and work ethic and be willing to support others
  • Have a working knowledge of Excel and Microsoft Word with good keyboard and computer literacy abilities
  • Be adaptable and accepting of change and embrace new contact methods such as web chat and Social media

Extra information:

  • Salary between £16,000 - £20,000
  • Free parking onsite
  • 22 days holiday + BH (Increasing a day a year capped at 31)
  • Sports and Social club
  • Onsite restaurant
  • Other flexible benefits after successful probation

Required skills

  • Customer Service

Required skills

  • Customer Care
  • Customer Service
  • Hospitality
  • Retail
  • Excel

Application questions

Experience of delivering exceptional customer service?
Good verbal, written and listening skills?
Mon - Fri with shifts between 8am - 6pm on a rota basis?
Want to build on existing customer service skills?

Reference: 34065956

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