Customer Service Coordinator

Customer Service Administrator

Sywell (Office-based)

Permanent

Full-time, Monday to Friday (37.5 hours, between the hours of 8am- 5pm)

£23 - 25,000

Impact Recruitment are looking for an experienced Customer Service Administrator for our client based in Sywell. This is a key role within the business, providing customer service and sales office support to clients. Responsibilities will include ensuring optimal service delivery, offering flexible and tailored solutions to clients, and offering ideas for process improvements throughout the business.

If you feel you have the relevant skills and experience for this role, we strongly encourage you to apply today.

Key duties and responsibilities of the Customer Service Administrator:

• Process customer orders, requests, and queries via telephone and email.
• Contact all live sites daily to ensure operational excellence and full-service delivery.
• Maintain thorough and accurate customer service records on the internal system.
• Liaise with Directors, colleagues and external customers as required.
• Support the field sales team to ensure all service obligations are met.
• Provide any other administrative support as needed.
• Check supplier invoices and ensure all procedures and systems are adhered to.

Key experience and skills required for the Customer Service Administrator:

• Excellent customer service and administrative skills.
• Capable of working in a fast-paced environment - as part of a team and autonomously.
• Customer-focused attitude with an analytical approach and good problem-solving skills.
• Excellent attention to detail, as well as written and verbal communication.
• Proficient using MS Office and experience using in-house systems.

Job ref: NDJ118

Impact Recruitment Services are acting as an employment agency on behalf of our client. Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you.

All responses will be managed in line with GDPR.