Customer Service Coordinator

We are recruiting for a Customer Service Coordinator to join a well established team in Egham. The role of Customer Service Coordinator offers excellent benefits including 25 days holiday and bank holidays, a great company pension scheme and an annual bonus opportunities.

The role will involve;

  • being first point of contact dealing with customers over the phone and via email
  • liaising with suppliers and contractors
  • checking stock availability on SAGE and ordering new stock
  • raising purchase orders on SAGE
  • being responsible for processing orders from point of order right through to customer after support
  • resolving any order or delivery issues that may arise
  • sending samples to customers
  • being able to provide basic technical advice
  • helping out with any general office administration
  • offering support to the internal team where required
  • organising customer trips and events as required

The right applicant will;

  • be experienced in customer service
  • will have previous order processing experience (not essential)
  • have excellent attention to detail
  • have the ability to pick up information quickly
  • have knowledge of Sage (not essential)

This is a full time permanent role, hours are Monday to Friday 08:30-17:00 and full training will be provided.

Required skills

  • Customer Service
  • Order Processing
  • Orders
  • Purchase Orders
  • Sage

Application questions

Do you have previous customer service experience within an office environment?
Do you have order processing experience?
Do you have experience using SAGE?
Are you able to pick up technical knowledge quickly?

Reference: 34617407

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