Customer Service Coordinator - part-time, 9 month FTC

Posted 10 January by YourRecruit Ltd

Skills: Strong communicator, highly organised, self-motivated, good level of customer service, strong telephone manner, accurate typing speed and good IT knowledge

Benefits: Discounted gym membership/insurance policies, private medical insurance, breakdown cover, childcare vouchers and more

Hours: 21 hours per week, Monday, Tuesday & Friday

Start: ASAP - 9 month fixed term contract

Are you looking to work for an award winning, leading, global organisation, who offers fantastic career progression and believes their employees are brand ambassadors?

Do you pride yourself on delivering outstanding customer service? Would you like to work for an employee who was awarded Best Companies to Work for Accreditations?

If yes to all of these, this could be the job for you!

Based in central Croydon with immediate proximity to the train station, trams and buses in the area, travelling to work couldn’t be easier on a daily basis.

Our client believes in engaging their employees, equipping them with the skills and knowledge they need to perform and making sure everyone has the opportunity to progress within the company. You will be part of a growing team, who deliver excellence both individually and through teamwork.

What will your working week be like?

Working in a small team you will be liaising with the businesses Retail network, Head Office departments and customer’s, by telephone and e-mail in regards to car hire extension requests.

Your role will be to oversee the provision of providing hire cars to customers, whilst their vehicles are off the road. You would be responsible for ensuring that the vehicle is swiftly repaired to keep costs to a minimum and the customer back in their own vehicle.

  • Submitting bookings (within set criteria) to the in-house Hire firms quickly and efficiently
  • To ensure that the quality and standards of service required by the company are fully realised and that all process and procedures are adhered to
  • To ensure all administrative procedures are followed.
  • To effectively manage all hire car extensions through the Emergency Service programmes.

Who will suit this role?

The successful candidate will have an enthusiastic and self-motivated attitude with the ability to deal with all customers in a professional, patient and diplomatic manner, whilst always remaining calm, even when under pressure. Our client is looking for assertive individuals who can work effectively on their own initiative as well as within an extremely busy team. Experience of working within a customer focused, office environment is preferred, but is not essential.

  • Knowledge of motor industry/dealer environment would be an advantage
  • Good commercial focus
  • MS Office skills
  • Excellent telephone manner
  • Problem solving skills
  • Self-motivated
  • Organised with strong administration skills
  • Team Player
  • Able to communicate confidently with dealers, clients, customers and suppliers
  • Diplomatic, calm and able to work under pressure

***For your information:

*Interested? Please send you CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship),

***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

Required skills

  • self-motivated
  • highly organised
  • Strong communicator
  • strong telephone manner
  • good level of customer service

Reference: 33810064

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