Customer Service Associate - Financial Services

Due to growth in their Middlesbrough office my client, a leading Financial services company, currently seek a number of talented candidates to join their Customer Service team. My client manages some of the UK's largest Pension schemes and this role will involve being the first point of contact for client enquiries - duties will include:

• Taking incoming calls from Pension scheme members
• Assessing their needs and ensuring that their enquiry is dealt with effectively and efficiently
• Providing a consistently high level of customer service
• Handling complaints and ensuring they are resolved
• General administration and data entry

Applicants must possess outstanding communication skills along with a background in customer service, ideally from an office, financial services or retail environment. You will be highly organised and able to prioritise your workload whilst maintaining high levels of service. Applicants must be keen to develop professionally with the ability to handle increasingly complex enquiries as your experience develops.

This is a great opportunity to join an award winning organisation offering a friendly working environment, generous remuneration package and support towards career development.