Customer Service Assistant

Please note this is an initial 2-3 Month Temporary Contract

Purpose of the Role

As Resident Services Assistant, you will be the welcoming face of the property and the first point of contact for students, visitors, and guests. You'll deliver a high-quality reception and helpdesk service while providing administrative support to the wider team. You'll contribute to an exceptional student experience through friendly, professional service and operational support.

Major Duties

• Deliver a warm and professional meet-and-greet and front-of-house service
• Operate a responsive helpdesk: handle enquiries in person, by phone, email, and web
• Provide accurate and timely advice and support to students, visitors, and contractors
• Support student check-ins, departures, open days, and intake events
• Assist with day-to-day property administration tasks and reporting
• Maintain a high standard of presentation in communal and front-of-house areas
• Act as a role model for excellent customer service and values-led behaviour
• Handle and resolve any student queries or complaints, escalating when necessary
• Contribute to creating a positive and inclusive student community experience

Skills & Experience

Essential

• Experience in a customer-facing role, preferably in accommodation, hospitality or reception
• Strong IT skills – competent with Microsoft Office and email systems
• Excellent interpersonal and communication skills
• Well-organised with the ability to manage a varied workload
• Ability to remain calm and professional under pressure
• Problem-solving mindset and ability to handle complaints diplomatically

Desirable

• Previous experience working in student accommodation or similar environment
• Knowledge of property management or facilities administration
• Experience using CRM/helpdesk systems

Personal Qualities

• Passionate about delivering great service
• Friendly, positive, and approachable with a can-do attitude
• Proactive and able to use initiative
• Excellent team player with a collaborative spirit
• Committed to equality, diversity, and inclusion