Customer Service Assistant

• Job Type: Part-Time 
• Location: ST15 

REED are seeking a Customer Services Assistant to help ensure the smooth and safe operation of our coach interchanges. The role involves assisting customers and drivers to ensure a seamless transition through the interchange. This position is ideal for someone with an outgoing personality, excellent communication skills, and the ability to handle dynamic situations with calm and patience.

• Work closely with the operations team to welcome coaches and provide necessary information to customers.
• Execute interchange procedures as outlined in the Interchange Operational plan.
• Assist customers in finding their correct vehicle and help less mobile individuals with their luggage.
• Liaise with drivers to ensure adherence to planned timescales.
• Ensure coach identification and company branding is correctly displayed.
• Act as a banksman for reversing coaches and maintain safety standards.
• Develop working relationships with interchange locations.
• Follow the company’s Health and Safety risk assessment, policies, and procedures.

• Strong relationship-building skills and an outgoing, confident personality.
• Comfortable with public speaking, specifically using a coach microphone.
• Calm, patient, and able to show initiative and proactivity.
• Energetic and physically fit to assist with luggage and move quickly between coaches.
• Skilled in influencing, persuading, and problem-solving.
• Creative with the ability to adapt quickly to changing needs, such as late-running coaches.
• Must be a car owner and able to travel to various interchange locations.

• Opportunity to work in a dynamic environment.
• Engage with a diverse range of people and make a positive impact on their travel experience.
• Be part of a supportive team that values communication and collaboration.

Shifts avaliable 

Friday 19/04 - 11.00 - 12.15 

Various others throughout May and July 

Pay rate £25.00 per hour!!!

To apply for the Customer Services Assistant position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.