Customer Service Agent - Macclesfield

Posted 9 November 2018 by Inspired Recruitment
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Customer Support Agent

My client, a leader in their field are currently recruiting for a number of 1st Line Technical Support Agents. Below are a list of skills they would like you to have, as well as 6 months customer service experience.

My client are very modern in their work ethic. The office is nothing like a typical call centre, for example each employee is given their own company laptop to allow you the freedom to roam around instead of being tied to a desk all day.

My client are offering a relaxed working environment with no harsh targets in place. They are a leader in their field with global offices and have huge plans in the near future.

They have modern offices with great facilities such as a break room with a pool table, coffee machines which are free of charge, plasma screen TV with sky etc. Free on-site parking.

Training and Progression:

My client are well known for keeping hold of employees, training them up and progressing them. They offer great opportunities that allow an employee to build and work their way up. So, if you are working in customer service and looking for a role which could further your career then this would be a great opportunity for you. Their future company goals are to offer a number of progression paths for the following roles: Technical Customer Service Advisor, Supervisors, Team Leader, Senior Customer Support Agents.

My client offers full training for a period of 12 weeks. New staff are partnered with experienced colleagues on supervised sessions to teach trainees how to create and respond to emails effectively; how to deal with clients and how to communicate products.

They expect their employees to provide a personable experience and build relationships with customers, guiding them through a technical issue they may have. Therefore, it’s essential to have great communication and listening skills to be able to empathise, understand and provide a solution.

The ideal candidate:

-Genuinely happy to answer the phone and speak to customers all day

- A technical background in either software / hardware support at a first line/ junior level

-A methodical problem solver with an inquisitive, investigative mind and pays attention to detail

-Pro-active, flexible approach to work- willingness to work various shifts to support a 24/7 workplace

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Required skills

  • Customer Service
  • Service Skills

Reference: 35445076

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