Customer Service Agent - Import Operator

Company description:

DSV – Global transport and logistics

DSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.

Read more at www.dsv.com

Job description:

A position in the import department has become available at DSV Road Ltd.

The person we are looking for must be self-driven, good attention to details with a positive outlook and a clear focus on high job quality.

The successful candidate, will be dealing with import shipments and import customer services, for general accounts and larger key account customers.

The applicant must be organised and punctual, be able to work in a fast-paced environment and work under pressure whilst keeping a cool head.

We are looking for a person who can add extra quality to our already highly skilled team and be able come up with alternative solutions to challenges and problems whilst at the same time work under pressure.  

Main purpose of Job:

The person will work as a part of the import team and arrange shipments from Europe to UK based customers, by use of the existing DSV road-freight and distribution network across Europe, along with internal UK distribution and warehousing departments.

The role will involve communicating with the local DSV depots across the UK and Europe to ensure deliveries are done in accordance with our customers’ requirements. There will also be a degree of customer services involved with direct communication to the customer(s).

Additionally there will be various other ad hoc administrational tasks such as POD handling and following up on customer enquiries/questions.

• Communicate effectively in a professional manner with customers to ensure their traffic requirements are fulfilled in line with their booking instructions.
• Receive bookings from UK importers either via our online booking platform or by e-mail
• Contact delivery UK places to book in deliveries.
• Instructing UK Warehouse and Distribution teams for loading/offloading of cargo to vehicles using our Transport Management System. 
• Liaise with other DSV offices in the UK and abroad, reporting any discrepancies or specific requirements.
• Ensure legislative compliance in all areas.
• Ensure that the company operates within all agreed operational procedures, and within statutory requirements including the provision and maintenance of a safe working environment.
• Perform and correctly implement General Administration, e.g. invoicing; filing, queries, claims, POD handling.
• Communicate efficiently and effectively with internal and external customers, suppliers, and other offices, as required by operational procedures.

Start date: ASAP

Hours:  09.00 – 17.00 hrs Monday to Friday