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Customer Service Advisors

Posted 18 August by Manpower Ended
Teleperformance, working in conjunction with Sainsbury's, require Full and Part Time Customer Service Advisors to join their team in Newry

Location - The Quays, Newry
Hours - 8am -11.30pm Mon - Sunday
Training - You will receive 2 week of full time training 9am-5:30pm. (Full Attendance at training is compulsory)

Job Description
*Answering inbound calls from customers with queries in regards to Sainsbury's products and online grocery orders
*Accurately Documenting all calls received using the appropriate computer systems
*Working to achievable targets within a strong team orientated environment
*Following-up on any unresolved queries
*Providing advice, information and solutions to customers of Sainsbury's
Objectives of the role:
*To achieve agreed targets and standards applied to the campaign/account, in particular customer satisfaction and to resolve queries and complaints.
*Maintain customer requirements and contribute to the overall improvement of campaigns/accounts.
*Achieve call handling targets and standards
*Record data accurately
*Maintain a positive attitude at all times and ensure there is a high customer service focus
*Achieve and exceed daily KPIs as set by the campaign requirements

Personal competencies:
Customer Service:
*Takes personal responsibility for solving customer issues
*Recognises the importance of internal customer service and knows who key internal customers are
*Actively champions the customer and develops customer focus in employees / colleagues

Communication
*Ensures communication (spoken and written) is accurate and informative
*Ensures that implications of any recommendations are clearly communicated and understood
*Identifies and uses the best communication media for the situation

Effectiveness
*Develops and incorporates approaches and methods to ensure that tasks are completed accurately
*Provides clarity and structure of analysis to allow external checks / audits
*Takes pride in producing accurate / quality work
* 1 year Customer Service experience - desirable
*Excellent communication and interpersonal skills
*Excellent problem resolution ability
*Strong Computer Skills
*Strong customer service ethos
*Ability to listen and record accurate information
*Team Player
Additional Requirements (Optional)

All offers of employment will be subject to receipt of satisfactory references
Teleperformance UK offer a diverse range of contact centre solutions, consultancy and project work. Teleperformance operate on a global level with 250 centres across 49 countries. In the UK we have a combined workforce of nearly 7000 people operating from 14 locations across 3 regions, Scotland, England and Northern Ireland. As experts in the customer experience industry, we focus entirely on what we do best. We add value to our clients businesses by delivering solutions that meet their individual requirements. We do this through the effective recruitment and development of our people, and operate some of the most innovative people management practices in the industry. Winning a number of prestigious industry awards is testament to this. These include Employer of the Year at the Orange National Business Awards for the UK.

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Reference: 33108611

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