Customer Service Advisor

Due to peak season, we are looking for a Customer Service Advisor to work for an award winning companyin York on a fixed term contract until September has become available to work within the customer service team as a Customer Service Advisor.

The purpose of the position is to deliver first rate customer service to all potential and existing customers, ensuring all elements of the service are delivered to a high quality and on time. Working within a diverse, fun and hardworking team you will be working in a gorgeous city centre office & your typical day will look a bit like this:

• Issuing booking confirmations to the customer ensuring all details contained are correct & building relationships with customers.

• Contacting customers and responding to email enquiries to ensure customers have all the information they require.
• Supporting the administration of cancellations, discussing other available options with the customers in order to retain their custom where possible.
• Liaising with external suppliers on behalf of customers as well as resolving overdue payments

• Contacting customer to follow-up and resolve over-due payments of balances or deposits.

• Preparing & despatching customer documentation

The perfect Customer Service Advisor for this role will have a really pleasant and empathetic manner with good listening & communication skills. You will have some form of customer service experience but if you haven’t worked in an office environment before that’s not a problem, as long as you are IT Literate and can pick things up quickly.

You should be able to talk to customers and understand their needs, be patient, tolerant and have a genuine and kind manner. As a driven individual, you will enjoy getting results and making your customers happy!

In return this company can offer a lovely team atmosphere, a supportive and driven line manager, opportunities to progress within the business and great benefits.

Job type: Fixed term contract, full time, 9-5pm Monday to Friday with 1 in every 4 weekends with two days off in the week

Salary: £24.3K

• Minimum of 30 days holiday which includes the normal bank holidays
• Healthcare benefit scheme offering you access to a range of valuable health and wellbeing services including money back schemes.
• Life Assurance
• Death in Service benefit of 4 X your basic salary from commencement of service.
• Group Personal Pension Plan
• Extensive Staff Discounts

Interviews: Immediate

Customer service/retail/hospitality/communication skills/ York/fixed term contract/ team