Customer Service Advisor

Are you looking for a career change? Are you looking to leave the hospitality industry? Do you want to work Monday to Friday only? Then this may be the role for you.

Red Recruitment is recruiting Customer Service Advisors to join one of the fastest-growing specialist insurance providers in the UK. This role will require an individual with excellent administration and processing skills as well as being passionate about delivering outstanding customer service. This position, located in Liverpool, is temporary on going and the hourly rate is £12.56.

Salary and Benefits for a Customer Service Advisor:

• Salary: £12.56 per hour
• Hours: Monday - Friday, 9am - 5.30pm
• Contract Type: Temporary ongoing
• Location: Liverpool
• Defined progression paths with training and support
• Complimentary fresh fruit with tea and coffee facilities
• Workplace pension scheme
• 32 days holiday (including Bank Holidays) once permanent

Key Responsibilities of a Customer Service Advisor:

• Taking ownership of all inbound communication and excelling against customer service level expectations
• Managing a portfolio of policyholder's total loss claims through to settlement
• Ensuring that complete and thorough investigations are carried out on all cases
• Prompting investigations on the ownership of a vehicle
• Maintaining effective diary management to reduce settlement time

Key Skills and Experience of a Customer Service Advisor:

• Attention to detail is required
• Strong customer service skills is essential
• Strong ability to deal with customer complaints
• Computer literate with excellent administration and processing skills
• Relevant experience in a claims environment or within a similar role

If you are interested in this position, please apply now!

Red Recruitment (Business)