Customer Service Advisor

Our community’s unwritten rule is to be as flexible as we can be. We understand life happens, and on occasion, we all need a bit of give and take in our day. We don’t want you missing your child’s school play, or the new fridge being delivered. We believe our colleagues should have choice, flexibility and balance in their home and work life. We care about our colleagues and their well-being and have been nationally recognised for this.

Job Role / Duties:

• Ensuring exceptional customer service is provided to all customers, in line with the service department’s expectations.
• Achieve your performance expectations in line with the customer service department KPIs while maintaining accuracy within your work by following company policies and procedures.
• Conduct yourself positively and professionally to present yourself as an ambassador for the company.
• You operate within the rules and requirements of the FCA and any other legal, regulatory and risk management frameworks, ensuring all changes, new changes and procedures are implemented, understood, and adhered to

Things you need to know:

• Good level of verbal and written communication skills.
• Basic telephony skill
• Basic computer literacy skill
• A positive approach to providing excellent customer service.
• Proactive, use initiative and problem-solving.
• Attention to detail and a systematic approach to all tasks given.
• Actively seeks to develop skills and knowledge, striving to reach maximum potential as an individual and within a team

Shifts & Salary:

8-4, 10-6, 11-7 and 12-8. There is a rotation depending on which team you go on.

£22500-24000 + Bonus

To Apply, send an up-to-date CV