Customer Service Advisor

We are seeking a dedicated Customer Service Advisor to provide exceptional support within our FMCG industry team. The ideal candidate should be customer-focused, possess excellent communication skills, and be able to thrive in a fast-paced environment.

Client Details

The organisation is a prominent player in the FMCG industry with an employee base of over 500. It is well-known for its commitment to high-quality products and exceptional customer service, making it a leader in its sector. The company operates from its Chester location, where it fosters a supportive team environment.

Description

• Handle customer queries and complaints, providing appropriate solutions.
• Manage customer accounts, maintaining up-to-date records of interactions.
• Act as a liaison between customers and different departments to ensure customer satisfaction.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.
• Work with the team to ensure a harmonious work environment.

Profile

A successful Customer Service Advisor should have:

• A strong understanding of customer service principles and practices.
• Excellent communication and interpersonal skills.
• Ability to handle stressful situations and remain calm and courteous.
• Proven ability to meet and exceed customer service goals.
• Familiarity with FMCG industry is advantageous.

Job Offer

• A competitive salary package in the range of £24,750 to £27,500 per annum.
• A bonus scheme linked to company performance.
• The opportunity to work in a hybrid model, splitting time between home and our Chester location.
• Generous holiday leave and a positive company culture.

If you are passionate about customer service and wish to be part of a thriving team in the FMCG industry, then we encourage you to apply.