Customer Service Advisor

Red Recruitment is recruiting Customer Service Advisors to join a Bristol-based telephone fundraising agency for charities. This role is Monday to Friday and is located in Bristol City Centre. This is a temporary position with an hourly rate of £10.90.

The suitable candidate will have previous customer service experience and have strong communication skills.

Benefits and Package for a Customer Service Advisor:

• Salary: £11.50 per hour
• Hours: Monday - Friday, 10am - 7pm
• Contract: Temporary
• Location: Bristol City Centre
• Full training will be provided with continuous support week to week
• Option to provide support for your preferred sector or charities

Key Responsibilities of a Customer Service Advisor:

• Conducting warm calls to both new and existing donors
• Ensuring all legal declarations and compliance is followed as per the guidelines
• Achieving the balance of campaign targets whilst ensuring the call is a positive experience for the supporter
• Updating databases and logging correspondence accurately
• Overcoming objectives to encourage cash commitment

Key Skills of a Customer Service Advisor:

• Previous customer service experience is required
• Excellent communication skills and a strong telephone manner are essential
• Ability to work individually and as part of a team
• Exceptional organisation skills, and the ability to prioritise your workload will be required

If you are interested in this position, please apply now!

Red Recruitment (Business)